Privacy Policy

1. Who We Are

Tibesti Logistics Ltd ("Tibesti", "we", "us", "our") is a UK-registered freight forwarding company (Company No. 17384576), based in Huddersfield, United Kingdom, providing sea and air freight services between the UK and Libya. This policy explains how we collect, use, and protect personal information when you use our website, request a quote, make a booking, or contact us.

2. Information We Collect

We collect personal data you provide directly, including:

• Full name, email address, and telephone / WhatsApp number
• UK collection address / origin postcode
• Libya destination details
• Cargo descriptions, quantities, and shipment details
• Any information you submit through our booking form, tracking lookup, or enquiry form

We do not collect payment card details through our website.

3. How We Use Your Information

• To process and manage your booking, including generating a booking reference
• To provide shipment tracking and status updates
• To communicate with you about your shipment by email, phone, or WhatsApp
• To respond to enquiries submitted through our contact or quote forms
• To meet legal, customs, and record-keeping obligations

4. How Your Information Is Processed and Stored

To operate efficiently, we use the following third-party services to process and store booking and enquiry data:

• Google Sheets / Google Apps Script — used to record bookings, generate references, and manage shipment tracking. Hosted by Google.
• Jotform — used for our booking form. Submissions are stored on Jotform's platform. See Jotform's own privacy policy for details of their processing.
• Gmail — used to send booking confirmation emails.
• Netlify — our website hosting provider.

We only share your information with these providers as necessary to deliver our services, and with shipping/freight partners directly involved in handling your cargo. We do not sell your personal data to third parties.

5. Data Retention

We retain booking and shipment records for as long as necessary to fulfil the shipment and to meet any applicable legal, customs, or accounting obligations. You may request deletion of non-essential personal data at any time by contacting us.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, or request erasure of your personal data, object to processing, and request data portability. To exercise any of these rights, contact us using the details below.

7. Cookies

Our website uses cookies. See our Cookie Policy for details.

8. Contact Us

For any privacy-related questions or to exercise your data rights, contact us at:

Email: info@tibestilogistics.com
Phone: +44 1484 925026
Address: Huddersfield, United Kingdom